STORE POLICY
Customer Care
At Truck ’em, we stand behind the grit of our lifestyle and the quality of our gear. If you have any questions about your order, product sizing, or general inquiries, our team is here to help.
-
Contact: You can reach us anytime at contact@truckem.co. We aim to respond within 1–2 business days.
-
Order Issues: If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can make it right.
-
Exchanges/Returns: We accept returns or exchanges within 30 days of delivery on unworn, unwashed items in original condition. Customers are responsible for return shipping unless the item is defective. Refunds will be processed to your original payment method once items are received.
-
Print-on-Demand Policy: As our products are produced on-demand, please review sizing charts carefully. Mis-sized orders are not eligible for free exchanges, though we’ll work with you to find a fair solution.
Your trust matters to us, and we want every Truck ’em purchase to feel solid and hassle-free.
Privacy & Safety
Your privacy and security are a priority at Truck ’em. We collect only the information necessary to process your order, improve your experience, and keep you updated when you opt in.
-
Data Collected: This may include your name, shipping address, email, phone number, and payment details.
-
How It’s Used: We use your data solely for order fulfillment, customer communication, and—if you subscribe—for marketing updates.
-
Third Parties: Payments are processed securely through trusted providers (e.g., Shopify, Wix, Stripe, PayPal). We never store your full credit card details.
-
Cookies & Analytics: Our site may use cookies to improve functionality and track anonymous usage data.
-
Your Rights: You may request to update or delete your information at any time by contacting us via email at contact@truckem.co.
We never sell or share your data with outside companies for profit. By shopping with us, you agree to our privacy practices as outlined above.
Wholesale Inquiries
Truck ’em isn’t just gear—it’s a culture built for backroads. If you’d like to bring our products to your customers, we’d love to partner with you.
-
Requirements: Wholesale accounts are available to established retailers with a valid resale certificate or tax ID.
-
Minimum Orders: Opening wholesale orders typically start at 50 units or $1000. Reorders may have smaller minimums.
-
Pricing: Approved wholesale partners will receive our wholesale price list and ordering guidelines.
-
How to Apply: Email us at contact@truckem.co with your business name, location, resale certificate, and a brief introduction.
We’ll review your application and get back to you within 5–7 business days. Together, we can bring the Truck ’em lifestyle to a wider audience.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments